Jack Clements and his two sons, Sean and Jim, wanted to take their Clements Agency, an insurance brokerage, to the next level.
After several discussions between Clements Agency and Hub International, the fifth largest insurance broker in the world, Hub acquired the agency and its offices in Tucson, Scottsdale and Flagstaff in June 2020.
Jack Clements looks back on the past two years and sees the benefits of Hub International’s acquisition of the agency he founded 20 years ago. “We chose Hub because it fits our personality very well,” Clements said. Jack and his sons quickly saw Hub’s willingness to help them, sharing information and knowledge as the agency grew from a regional venture to an international one, with “significantly greater resources”.
“Because Hub is the fifth largest brokerage in the world, it opens doors for us that we wouldn’t otherwise be able to access as a local and regional business,” Clements said. Today, Clements is president of Hub’s Arizona operations and a member of Hub Southwest’s leadership team, while his sons Sean and Jim serve as senior vice presidents. Clements manages a portfolio of real estate, hotel, construction, healthcare and technology accounts.
For Hub, the acquisition was about the quality of people at the Clements agency. “When we decided to come back to Arizona, we talked to a lot of companies,” said Randy Perkins, president of Hub Southwest. “We wanted someone who was very reliable, had a lot of character and was well known in the community. Jack, Sean and Jim ticked all the boxes. The three offices gave us a wonderful platform from which we started to build.
“It all starts with people. We wanted to start with the same cultural integrity and mindset that fits Hub’s personality and it fits with a T.”
Hub Southwest continued its growth in Arizona, buying several Scottsdale-based companies. Since its purchase of the Clements agency in June 2020, Hub has purchased Eagle American Insurance Company, a division of the Insurance Office of America, specializing in coverage for manufactured homes in the Southwest; EPG Insurance in Scottsdale, an IARD group specializing in assisted living facilities; JP Griffin, a benefits insurer in Scottsdale; and WealthPlan Advisors, a wealth management and retirement planning firm. Hub Southwest has more than 20,000 clients in personal insurance, commercial and surety insurance, employee benefits, retirement and private wealth.
Insurance needs vary among business owners, according to Clements. “The more sophisticated a customer is, the more they know what they need or want in terms of coverage,” Clements said. It educates the customer on options and various coverages, letting them know of potential issues or claims they might not have thought of.
The need for cyber insurance has grown in recent years, Clements said. Potential customers tell Clements that their IT teams tell the company they have “great controls” in place to protect against data breaches. These discussions turn to potential fallout and disastrous public relations when companies recall recent data breaches in the news and the potential for claims against their companies. They’re starting to ask more questions about cyber insurance, and they’re quickly realizing why they need it, Clements said.
Perkins said no two customers are the same. Hub sells solutions, and Hub’s wide array of talent and resources “is pretty cool to see unfold” and how everyone works together, Perkins said. “We can offer uniqueness and specialize in various industry-specific resources in a very small community. We cater to a small business the same way we cater to a large corporation. »
With this wide range of resources and international reputation, the company still looks and feels very local, Clements said. “We offer a much more personal approach to how we treat customers and provide services than some of the big boys, if you will. People like doing business with us because we don’t look like an 800 pound gorilla.
Hub Southwest has been helping clients in northern New Mexico after the recent wildfires this summer. The company has worked to determine what kind of assistance is needed there, including finding shelter and expediting claims, helping customers “get through an emotional time in their lives,” Perkins said.
Hub also supports consumers, who can obtain homeowners, renters, and personal auto insurance through Hub as the business expands into the personal insurance space. “We may make more acquisitions,” Clements said.
Clements loves the insurance industry because it allows him to interact with people on a daily basis and meet their diverse needs. “It makes the day more interesting,” Clements said. “I’m going to work with a wood wholesaler in the morning, and in the afternoon I’m going to work with a government contractor who does top secret stuff. Variety is the spice of life.”
Clements is active in the Tucson community, as a member of the Southern Arizona Leadership Council and a board member of the Metropolitan Pima Alliance, a member of the Tucson Conquistadors, which sponsors the PGA Tour Event, and a member of the Centurions, a fund major. -raiser for Tucson Medical Center and several youth-focused charities. All proceeds from the PGA Tour event are donated to disadvantaged youth-focused groups.
Over the past three years, Hub International has also donated $1.2 million to San Miguel High School to help children below poverty through a state tax credit program.
“It’s fun,” Clements said of his charity work and Hub, “but it’s also rewarding to give back to the community that gives us our livelihood.”